Privacy policy

Effective Date: 2026-04-07

Business & Fulfillment Disclosure

Radiant Recovery Hub is operated by Lamura LLC. We are an independent online retailer. Products sold on this site are sourced from and fulfilled directly by third-party manufacturers, distributors, and suppliers as part of our Direct from Supplier to Consumer fulfillment model. As a result, certain orders may be shipped directly from the supplier or manufacturer to you.

Radiant Recovery Hub currently ships within the continental United States only.

Wellness Product Disclaimer

Products sold on Radiant Recovery Hub are intended for general wellness, comfort, relaxation, lifestyle, and personal-use purposes only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results and experiences may vary. Please consult a qualified healthcare professional before use if you have any medical concerns.

1. Introduction

Radiant Recovery Hub, operated by Lamura LLC ("we", "our", or "us"), is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, stored, and disclosed by Lamura LLC.

This Privacy Policy applies to our website, radiantrecoveryhub.com, and its associated pages, tools, communications, and services (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Definitions and Key Terms

Cookie: A small piece of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.
Company: When this policy mentions "Company," "we," "us," or "our," it refers to Lamura LLC, operating Radiant Recovery Hub, registered in the United States, responsible for your information under this Privacy Policy.
Country: Where Lamura LLC or the owners/founders of Lamura LLC are based; in this case, the United States.
Customer: Refers to the company, organization, or person that uses the Radiant Recovery Hub Service or purchases products from our website.
Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit radiantrecoveryhub.com and use the services.
IP Address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks.
Personnel: Refers to individuals who are employed by Lamura LLC or are under contract to perform a service on behalf of Lamura LLC.
Personal Data: Any information that directly, indirectly, or in connection with other information—including a personal identification number—allows for the identification of a natural person.
Service: Refers to the service provided by Radiant Recovery Hub as described in the relative terms and on this platform.
Third-Party Service: Refers to advertisers, analytics providers, payment processors, marketing partners, suppliers, manufacturers, fulfillment partners, and others who support our business operations or provide services related to your order.
Website: Radiant Recovery Hub's site, which can be accessed via this URL: radiantrecoveryhub.com.
You: A person or entity that accesses, uses, or purchases through Radiant Recovery Hub.

3. Information We Collect

We collect information from you when you:

Visit our website.
Register on our site, if applicable.
Place an order.
Subscribe to our newsletter.
Respond to a survey.
Fill out a form.
Contact us by email, phone, or through our website.

Personal Information Collected:

Name / Username
Email addresses
Phone numbers
Mailing addresses
Billing addresses
Shipping addresses
Order details and purchase history
Customer support communications

Automatically Collected Information:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on the website
Referring website or source
Cookie, pixel, and similar tracking data

4. How We Use the Information We Collect

We may use the information we collect from you for the following purposes:

To Personalize Your Experience: Your information helps us better respond to your individual needs.
To Improve Our Website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
To Improve Customer Service: Your information helps us more effectively respond to your customer service requests and support needs.
To Process Transactions: We may use the information you provide to process your orders and transactions, including sharing necessary details with our suppliers, manufacturers, fulfillment partners, payment processors, and shipping providers to complete your order.
To Administer Contests, Promotions, Surveys, or Other Site Features.
To Send Periodic Emails: The email address you provide may be used to send you information, updates, and notifications related to your order, inquiry, or account activity.
To Prevent Fraud and Protect Our Business: We may use information to detect, investigate, and prevent fraudulent, unauthorized, or unlawful activity.
To Comply With Legal Obligations: We may use information where required for tax, accounting, regulatory, legal, or compliance purposes.

5. Information from Third Parties

5.1 End User Information from Third Parties

We may collect end-user data necessary to provide our services to customers. End users may voluntarily provide us with information they have made available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

5.2 Customer Information from Third Parties

We may receive some information from third parties when you contact us, place an order, or interact with our website. For example, we may receive automated fraud detection information from a third-party service, payment verification information from payment processors, or delivery status updates from shipping providers.

5.3 Supplier & Manufacturer Data Sharing

As part of our Direct from Supplier to Consumer fulfillment model, we share necessary order and shipping information, such as your name, shipping address, phone number, email address, and order details, with our third-party suppliers, distributors, manufacturers, and fulfillment partners solely for the purpose of fulfilling your order, coordinating delivery, handling warranty support, or resolving order-related issues. These parties are expected to handle your information securely and only use it for the purpose for which it was provided.

6. Sharing Your Information

We may share your information with:

Suppliers, Distributors & Manufacturers: Third-party suppliers, distributors, manufacturers, and fulfillment partners who fulfill and ship your orders directly to you as part of our Direct from Supplier to Consumer fulfillment model.
Third-Party Service Providers: Trusted parties who assist us in operating our website, conducting our business, processing payments, managing customer support, analyzing website performance, or servicing you.
Shipping and Logistics Providers: Carriers, freight companies, and logistics partners used to deliver your order.
Payment Processors: Third-party payment providers who securely process transactions and help prevent fraudulent activity.
Marketing and Analytics Providers: Platforms that help us measure website performance, advertising performance, and customer engagement.
Affiliates: Our subsidiaries, joint venture partners, or other companies that we control or that are under common control with us, where applicable.
Business Transfers: In the event of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.
Legal Requirements: When required by law, court order, legal process, government request, or to protect our rights, customers, business, or the public.

7. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

Cookies: Files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.
Use of Cookies: We use cookies to improve your experience, remember your preferences, support checkout functionality, analyze website performance, and understand how you interact with our Service.
Managing Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Some parts of the Service may not function properly if cookies are disabled.

8. Data Security

We implement a variety of commercially reasonable security measures to maintain the safety of your personal information:

Secure Servers: Sensitive information supplied through the website is transmitted using Secure Socket Layer (SSL) technology where applicable.
Encryption: Payment information is processed through third-party payment gateway providers using secure processing methods.
Access Controls: Personal information is accessible only by authorized personnel, service providers, or partners who require access for legitimate business purposes.

Note: While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Data Retention

We will retain your personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including order fulfillment, customer service, legal compliance, accounting, tax reporting, fraud prevention, dispute resolution, warranty support, and enforcement of our agreements.

10. Your Rights

Depending on your location, you may have the following data protection rights:

Access: The right to request copies of your personal information.
Correction: The right to request that we correct any information you believe is inaccurate or incomplete.
Deletion: The right to request that we delete your personal information, subject to legal and operational exceptions.
Restrict Processing: The right to request that we restrict the processing of your personal information.
Object to Processing: The right to object to our processing of your personal information.
Data Portability: The right to request that we transfer your data to another organization, where applicable.

To exercise these rights, please contact us at support@radiantrecoveryhub.com. We may need to verify your identity before processing your request.

11. Additional Notice for California Residents

If you are a California resident, you may have rights under applicable California privacy laws, subject to certain exceptions and verification requirements. These rights may include the right to know the categories of personal information we collect, the sources of that information, the business or commercial purposes for collecting or sharing it, the categories of third parties to whom it is disclosed, and the right to request deletion or correction of certain personal information.

We do not knowingly sell personal information for direct monetary compensation. However, certain uses of cookies, pixels, analytics tools, or advertising technologies may be considered "sharing" under California law depending on the circumstances. You may contact us if you wish to inquire about your privacy choices.

12. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under this age. If you believe a child has provided personal information to us, please contact us so that we may take appropriate steps.

13. International Data Transfers

Your information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction. As part of our fulfillment model, your order and shipping information may also be shared with suppliers, manufacturers, distributors, or service providers who may be located domestically or internationally. All such transfers are conducted with reasonable safeguards intended to protect your personal information.

14. Links to Other Websites

Our Service may contain links to third-party websites, platforms, tools, or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, security practices, or operations of any third-party sites or services.

15. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on this page with an updated "Effective Date." Your continued use of the Service after any modifications indicates your acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or wish to submit a privacy-related request, please contact us:

Email: support@radiantrecoveryhub.com
Phone: 820-200-1341
Address: Lamura LLC, 1401 21st ST, STE R, Sacramento, CA 95811, United States

Hours: Monday to Friday, 9 AM to 5 PM PST. Orders placed before 2 PM PST are processed the same business day. Orders placed after 2 PM PST or on weekends/holidays will be processed the next business day.