Shipping policy

Effective Date: 2026-04-07

Business & Fulfillment Disclosure

Radiant Recovery Hub is operated by Lamura LLC. We are an independent online retailer. Products sold on this site are sourced from and fulfilled directly by third-party manufacturers, distributors, and suppliers as part of our Direct from Supplier to Consumer fulfillment model. As a result, certain orders may be shipped directly from the supplier or manufacturer to you.

Wellness Product Disclaimer

Products sold on Radiant Recovery Hub are intended for general wellness, comfort, relaxation, lifestyle, and personal-use purposes only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results and experiences may vary. Please consult a qualified healthcare professional before use if you have any medical concerns.

1. Introduction

At Radiant Recovery Hub, operated by Lamura LLC, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on radiantrecoveryhub.com. All orders are fulfilled and may be shipped directly by our third-party suppliers, distributors, and manufacturers as part of our Direct from Supplier to Consumer fulfillment model.

Service name: Standard Shipping
Price: Free on orders over $100; $60 on orders below $100
Delivery time: 3 to 9 business days total
Destination: Continental United States only
Coverage: All products unless a product page says otherwise

2. Shipping Destinations

Continental United States

We currently ship to addresses within the contiguous, continental United States only
We do not ship to Alaska, Hawaii, U.S. territories, or international addresses
We do not ship to P.O. boxes that cannot accept carrier delivery
Orders must be shipped to a valid deliverable street address

Future Expansion

We may add more regions in the future. If we do, this page will be updated.

3. Shipping Costs

Free Shipping: Available on eligible orders over $100 shipped within the continental United States
Standard Shipping: A flat rate of $60 applies to orders below $100 shipped within the continental United States

All shipping costs are shown at checkout. There are no hidden shipping fees from us. Local taxes at checkout still apply when required by law.

Additional delivery fees may apply in limited circumstances, including but not limited to remote-area service, inside delivery, white-glove delivery, reconsignment, address correction, liftgate service, storage fees, missed delivery appointments, or customer-requested special handling. Where applicable, such charges will be disclosed at checkout or communicated before shipment whenever reasonably possible.

4. Order Handling and Delivery Time

Total delivery time is generally 3 to 9 business days from the time you place your order. This total includes our supplier's handling time and the carrier's transit time. Business days are Monday through Friday, excluding holidays.

Orders placed before 2 PM PST are processed the same business day. Orders placed after 2 PM PST or on weekends/holidays will be processed the next business day. Processing and fulfillment may be handled directly by our suppliers, distributors, or manufacturers, which may affect handling time.

If an item requires extra time, the product page may show a note or we may contact you with additional details. That product-specific timing will override the general timing above.

5. Shipping Methods and Carriers

Orders are fulfilled and shipped by our third-party suppliers, distributors, and manufacturers via trusted national carriers. We may use USPS, UPS, FedEx, freight carriers, or similar services based on destination, product type, package size, and supplier fulfillment method.

Shipment Tracking

Every shipment includes tracking when available. You will receive a tracking link by email when your order ships. Tracking information may be provided directly by our fulfillment supplier, distributor, manufacturer, or shipping carrier.

Freight and Oversized Items

Some large or oversized products may ship by freight and may require delivery appointment scheduling, curbside delivery, adult signature upon delivery, and customer presence at the time of delivery.

Unless expressly stated otherwise, delivery does not include assembly, installation, debris removal, or placement inside a residence or commercial premises.

Insurance

Shipments may be insured against loss or damage depending on the product, carrier, and fulfillment partner. Contact us if there is an issue and we will coordinate with our supplier, distributor, manufacturer, or carrier on your behalf.

6. Order Tracking

After your order ships, you will receive an email with the tracking number and a link to follow the delivery. Some orders may ship in multiple packages or from separate warehouses or suppliers. In such cases, you may receive multiple tracking numbers and partial deliveries.

7. Delivery Issues

Delayed or Lost Packages

If your delivery exceeds the 3 to 9 business day window, email us at support@radiantrecoveryhub.com or call 820-200-1341. We will coordinate with our supplier, distributor, manufacturer, or carrier to investigate.

Marked Delivered but Not Received

Confirm your shipping address
Check with neighbors, household members, front desk staff, or building management
Contact us within 7 days of the expected delivery date or confirmed delivery status so we can assist with a trace

Damaged Packages

Photograph the packaging and the item
Keep all original packaging, inserts, manuals, parts, and accessories
Contact us within 48 hours of delivery at support@radiantrecoveryhub.com

We will coordinate with our supplier, distributor, or manufacturer to arrange a replacement, return, repair, or refund as appropriate under our Return and Refund Policy.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number, item details, and photos of the packaging if available. We will coordinate with our fulfillment supplier, distributor, or manufacturer to send the missing item or issue a refund where appropriate.

9. Returns and Refunds

We accept returns within 30 days of delivery for most eligible items. Items must be unused, undamaged, uninstalled, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

Return shipping: Customer pays return shipping unless the item is confirmed to be defective, damaged on arrival, or incorrectly fulfilled
Restocking fee: A 25% restocking fee may apply to approved returns
Outbound shipping: Original shipping charges are non-refundable
Refund timing: Refunds are processed within 7 business days after the returned item is received, inspected, and approved, to the original payment method

10. Address Accuracy

Please enter your shipping address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly, incompletely, or with outdated information.

If a package is returned to us or our fulfillment supplier due to an address issue, refused delivery, failed delivery appointment, or undeliverable address, we will contact you to arrange reshipment where possible. Applicable reshipment fees, carrier fees, storage fees, address correction fees, restocking fees, or handling charges may apply.

11. Risk of Loss

Risk of loss and title for items pass to the customer upon our supplier's, distributor's, manufacturer's, or fulfillment partner's delivery of the item to the carrier, except where otherwise required by applicable law. If a shipment is marked as delivered by the carrier, any non-receipt claim may require investigation and supporting documentation before any resolution is considered.

12. Contact

Email: support@radiantrecoveryhub.com
Phone: 820-200-1341
Address: Lamura LLC, 1401 21st ST, STE R, Sacramento, CA 95811, United States
Service hours: Monday to Friday, 9 AM to 5 PM PST. Orders placed before 2 PM PST are processed the same business day.

13. Changes to This Policy

We may update this Shipping Policy from time to time. Changes take effect when posted on this page unless otherwise stated.

Thank you for shopping with Radiant Recovery Hub, operated by Lamura LLC.